We were fortunate to get a slot for two to attend T4 Open House on August 7, 2017, the first day of the event. There were a lot to explore and experience, we had totally enjoyed it. This article was written to serve as a guide to those who are attending, and also to share our experience with everyone. Have fun at the event. Cheers!
Dates: August 7 to 20, 2017
Visit Hours: 0900-1800
Admission: Free (online register) note: all tour slots were taken up
Venue: Changi Airport Terminal 4 (10 Airport Boulevard Singapore 819665)
Official Links: T4.ChangiAirport.com/en, T4 Open House Event on Facebook
Official Contacts: enquiries@T4OpenHouse.com, 8268 4698 / 9758 8820
To Bring
To Bring
- Your water bottle (water coolers and hot water dispensers are available)
- A sweater (in case feel cold)
- Charging cable/(s) for mobile device/(s) (while busy taking photos, batteries drain fast)
Reminder
- Arrive early to give allowance for shuttle bus wait, check-in and sightseeing at T4 public area
- If you wish to use the event's application on mobile devices, preferably download it at home because the #WiFi@T4OpenHouse connection is not very strong
- Exclusively for visitors of this event, you may purchase a selective of duty-free items with great savings, pre-order via iShopChangi.com/T4Preorder or via the event's mobile application, and do so at least 18 hours before your tour slot (I'd compared prices of certain items, savings could really be as high as near 40%)
- Suggested tour complete time is 90 minutes, however, visitors may stay longer if they wish to as Service Hosts will neither check Boarding Pass nor "chase away" visitors. Be reminded that the last complimentary shuttle bus leaves T4 at 8pm (T4 Open House's Facebook page has stated that there'll be an incentive for completing the tour in 90 minutes but nothing was written on the incentive and how it'll be verified)
Getting to T4 by Public Transport
- Public bus or MRT to arrive at Changi Airport T3
- Take a lift/escalator to level 1 (Arrival Hall), walk to Coach Stand (next to McDonald's)
- At the queue entrance, the Service Hosts will check the confirmation email (if there were other registrants on the same email, ensure they are next to you)
- Join the queue to get onto the complimentary shuttle bus to T4
- The bus ride is approximately 8~10 minutes
- Alight from bus at Door 2 or 3 of T4 Departure Hall
Departure Hall - Level 2
Zone 1 - Check-in (collect Boarding Pass)
- Go to Check-in Row 1 or 2 to exchange for Boarding Pass (event's ticket)
- One representative may collect on behalf for everyone registered under the same email
- After present email, the counter personnel will give you Boarding Pass, Samsonite voucher and T4 Open House luggage tag (event's souvenir)
- This is the 1st Experiential Zone (Check-in) to play in-app game to unlock some e-Vouchers (read Games, Freebies, Lucky Draws for more info)
- With your Boarding Pass, next wait for your Boarding Time (for each time slot, there will be 2 announcements, 10 minutes before and actual timing)
- Meanwhile, walk around the public area of Departure Hall, to see two of the Les Oiseaux (The Birds), go towards the other end, near Door 6, for "Hey, Ah Chek!" sculpture and check out robot cleaner in action
- Look at the back of your Boarding Pass for instructions to connect onto the free WiFi
- Download the T4 Open House Event application on your mobile device (without this app, you may still complete the tour, read Games, Freebies, Lucky Draws for more info on this app)
- The start point is behind Check-in Row 1, at extreme left of Departure Hall
- When it announces your time to start, join the queue where the Service Hosts will check your Boarding Pass and you'll be led to a waiting area
- At this waiting area, the Service Host will give a brief introduction and remind visitors to download T4 Open House mobile application
- If you have earlier missed the 1st Experiential Zone (Check-in) in-app game, you may play it at this zone
- The Service Host will lead the group to another zone
- FAST is abbreviation for Fast and Seamless Travel
- This zone has Automated Check-in Kiosks, Automated Bag-Drop Machines, there is a brief introduction on the processes
- At this zone, when you look towards the Immigration Zone, you'll be able to see the Immersive Wall, a 70m by 5m LED display
- This is the major difference at T4, it adopts a centralised process which is performed at an earlier point while other terminals have security screening at each Boarding Gate
- There is explanation by a CGA Service Host on the latest system to scan passport and passenger
- This zone has a clearer, up close view of the Immersive Wall, very impressive LED display
- On the right hand corner, there's GST refund counter, iShopChangi collection counter. At present, this area is closed off
- Besides some temporary showcases, there is nothing much to see at this zone at the moment as both sides are behind the renovation partitions
- This is the 2nd Experiential Zone (Integrated Duty-free) to play in-app game to unlock some e-Vouchers (read Games, Freebies, Lucky Draws for more info)
- Towards end of Integrated Duty-free Zone, you will see an Information Counter in the middle and at the right hand side are the washrooms
- This is the Departure transit area, which is now used to showcase the airlines
- This area has many colourful seats of different designs, the side tables have power point sockets (USB and international socket) for easy charging
- "The Travelling Family" aluminium sculpture by Swiss artist, Kurt Laurenz Metzler, is also here
- There are showcases for Cathay Pacific, Korean Air, Vietnam Airlines, AirAsia, Cebu Pacific and Spring Airlines
- Some airlines provide props for photo taking, some give freebies, and of course, there is a chance to take part in their lucky draws to win air tickets
- This is the 3rd Experiential Zone (T4 Airlines Showcase) to play in-app game to unlock some e-Vouchers (read Games, Freebies, Lucky Draws for more info)
- It refers to the space between public area and Departure transit area, look down a level and it is part of the Arrival Hall
- There is a glass door on the left of transit area that leads to the middle of Central Galleria, at this spot you may have a better view and shot of Petalclouds kinetic sculpture
- Further down transit area, there is this white garden with flowers and butterflies, all made of steel. It is yet completed and has not been named
- Main wall of this zone displays shophouses from the 1880s to the 1950s
- When the terminal is in full operation, these "shophouses" also house some local F&B and retail outlets
- This zone has many seats, with some that look like those at a playground
- The seats are meant for visitors to enjoy "Peranakan Love Story", a theatrical performance on digital wall, which is the two shophouses in the middle
- Remember to visit the washroom at this zone, the interior is very Peranakan too
- After this zone, walk down to the Arrival Hall on level 1
(not on map)
- Here is the hallway that connects jet bridges to the aircrafts, for passengers to board and alight
- Before going down to level 1, there is a hearts tree sculpture, "Nature of Love - Warmth" by Turkish artist, Coplu
- Take the escalator or lift to the Arrival/Transfer Hall
- At this point, it is end of T4 tour
Arrival Hall - Level 1
Zone 9 - iShopChangi Pre-Order Collection & Activity Zone
- This counter is on the extreme left side
- For those who have pre-ordered, join the queue to collect the items
- This kiosk is on the extreme right, it is set up to invite visitors to sign up for Changi Rewards, check with the promoters for more details or read Changi Rewards
- For visitors who have signed up as a new member on this event, you'll get a welcome gift and a gift voucher (read Games, Freebies, Lucky Draws for more info)
- If you were an existing Changi Rewards member, join the queue just beside this kiosk to collect a gift voucher
- The gift voucher has 3 coupons: 2 pieces are discounts for items purchased at the event, the last coupon is free popcorn
- You will not miss the popcorn collection queue (instead of collecting popcorn, you may accept the alternative offer of other tidbits in exchange)
- Right at the back and in the middle are gifts and souvenirs for sale (where you may use the discount coupons)
- For those who do not have mobile devices yet wish to do the e-survey, go to the Check-out Counter, use the provided tablets to complete the e-survey (just 3 questions and stand a chance to win a mystery gift)
- I was told that those who did not download the event's mobile application may also do the e-survey at this counter
- Next to the Check-out Counter is Baggage Claim Hall
- Rock Gardens is at the back of the hall
- Look above for another angle to view Petalclouds
(not on map)
- After complete e-survey, if you have won a mystery gift, remember to collect it
- At Arrival Hall's exit, look to your left, there is an Information Counter and right before it, is the Mystery Prize Redemption Counter
- To collect the mystery gift, present your mobile device with the Redeem Prize page (read Games, Freebies, Lucky Draws for more info)
- Dont' miss the 3rd Les Oiseaux (The Birds) on this level
- Join the queue to take a complimentary shuttle bus back to T3
- Upon return to T3, simply spend at least S$30 in a single receipt at Changi Airport public areas (at any one of the Terminals), to redeem a mystery gift at T3 Basement 2 Customer Service Counter. You will need to present your Boarding Pass from this event and the receipt.
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